Privacy Policy
At The Mama Chef, your privacy matters to us as much as the food we prepare for you. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or place an order through our website https://www.themamachef.com.
By using our website and services, you agree to the practices described in this policy.
About Us
The Mama Chef operates in India and provides subscription-based meal services through its website only.
Business Address:
Bypass Mohallah, Kurhama, 191131, Ganderbal,
Jammu & Kashmir, India
Email: help@themamachef.com
WhatsApp: +91 9055157241
Information We Collect
When you create an account or place an order with us, we may collect the following information:
Personal details such as your name, phone number, and email address
Delivery information including your full address
Order details and order history
Dietary preferences and allergy information shared by you
Payment-related information required to complete transactions
Basic technical data such as browser type or IP address for security and analytics
We only collect information that is necessary to provide our services smoothly and safely.
How We Use Your Information
We use your information to:
Process and deliver your meal subscriptions
Manage your account and orders
Understand dietary preferences and allergies to serve you better
Communicate order updates, service messages, and support responses
Send emails related to your account or, if you choose, promotional updates
Improve our website, services, and overall customer experience
We do not sell or rent your personal data to anyone. Period.
Payments
All payments on our website are processed securely through Razorpay. We accept UPI, Net Banking, and card payments.
The Mama Chef does not store your card or banking details on its servers. Payment data is handled directly by Razorpay in accordance with their security standards and privacy policies.
Delivery
All deliveries are handled directly by our own delivery team. Your address and contact details are used only for fulfilling your orders and are not shared with external delivery partners.
Cookies and Analytics
We use basic cookies to ensure our website functions properly and provides a smooth browsing experience.
We also use Google Analytics to understand how visitors use our website. This helps us improve performance and usability. Analytics data is collected in an aggregated and non-identifiable form.
You can manage or disable cookies through your browser settings if you prefer.
Emails and Communication
We use email services to send order confirmations, account-related messages, and service updates.
If you don't choose to receive marketing or promotional messages, you can opt out at any time using the unsubscribe option provided in our communications or through your account settings.
Your Rights and Choices
You have full control over your data. You can:
View and edit your personal information
Update delivery addresses and preferences
Delete your account and associated data
Opt out of marketing communications
If you need help with any of these actions, you can contact us directly at help@themamachef.com.
Data Security
We take reasonable and appropriate steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While no online platform can guarantee absolute security, we follow standard security practices to safeguard your data.
Legal Compliance
The Mama Chef complies with all applicable Indian laws related to data protection and privacy, including relevant provisions of the Information Technology Act and other applicable regulations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with immediate effect.
We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can reach us at:
Email: help@themamachef.com
WhatsApp: +91 9055157241
We believe trust is built through transparency. Thank you for trusting The Mama Chef with your meals and your information.
